Privacy Policy
The protection and confidentiality of your personal data are of utmost importance to us at VORA. We are dedicated to safeguarding your data and ensuring that your privacy is respected in accordance with applicable laws and regulations. This Privacy Policy explains how we collect, use, and protect your personal information when you use the VORA application and services.
In accordance with the provisions of articles 6-III and 19 of Law No. 2004-575 of June 21, 2004 for Confidence in the Digital Economy, known as the LCEN, we hereby provide users and visitors of the website vora.fr with the following information:
1. Why do we process your data?
We process your personal data for the following purposes:
- Account Creation and Management:To enable you to create and manage your user account on VORA.
- Personalized Fitness and Nutrition Programs:To provide you with customized fitness and nutrition plans tailored to your needs and preferences.
- Progress Tracking:To monitor and analyze your progress and provide insights on your fitness and nutrition journey.
- Expert Consultations:To connect you with health and fitness experts for advice and consultations.
- Community Engagement:To facilitate interactions within the VORA community, allowing you to share experiences and support each other.
- Customer Support:To respond to your inquiries and provide customer support.
- Marketing and Updates:To send you updates, offers, and news related to VORA.
- Service Improvement:To improve our services and develop new features based on usage statistics and feedback.
2. On what basis do we process your data?
We process your data based on:
- Contractual Necessity:The processing is necessary for the performance of the contract between you and VORA, established when you accept our terms and conditions.
- Legitimate Interests:In some cases, we may process your data based on our legitimate interests, such as improving our services, ensuring the security of our application, and conducting marketing activities.
- Legal Obligations:We may process your data to comply with legal obligations.
3. Who is responsible for processing your data?
VORA Santé, the owner of the VORA application, is responsible for processing your data. We determine the purposes and means of processing your data to enable you to use all the features of the VORA application.
4. What categories of data do we process?
We collect the following categories of data:
- Personal Identification Data:Name, email address, profile photo, and other identifiers.
- Fitness and Nutrition Data:Information related to your fitness activities, health metrics, and nutrition preferences.
- Location Data:If you choose to share it, we may collect your location data to enhance your experience.
- Device and Usage Data:Information about your device, IP address, and how you interact with the application.
5. Who has access to your data?
Your personal data is only accessible to authorized VORA employees and trusted third-party service providers who assist in operating the application. All employees and service providers are bound by confidentiality agreements. We do not sell your personal data to third parties.
We work with the following service providers:
- Analytics and Performance Monitoring:Google Analytics, Firebase
- Notifications:OneSignal
- Data Hosting:Amazon AWS (EU)
- Payment Processing:Secure payment processors for handling subscription payments
6. How long do we keep your data?
Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:
- User Data:Retained for the duration of your account, plus five years as required by law.
- Contact and Prospect Data:Retained for three years from the last interaction.
7. Your rights
You have the following rights regarding your personal data:
- Right to Access:Request access to your personal data and obtain a copy.
- Right to Rectification:Request correction of inaccurate or outdated data.
- Right to Erasure:Request deletion of your data under certain conditions.
- Right to Object:Object to the processing of your data for marketing purposes.
- Right to Data Portability:Request the transfer of your data to another service provider.
- Right to Restriction:Request the restriction of processing under certain circumstances.
To exercise your rights, please contact us at contact@vora.fr. Your request must include a copy of a valid identity document.
8. How do we protect your data?
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. In the event of a data breach, we will notify the relevant authorities and, if necessary, affected individuals.
9. How to contact us
If you have any questions or concerns about your data, please contact our support team at: contact@vora.fr
We will respond within a reasonable timeframe.
10. Is your data transferred outside the European Union?
Your data is not transferred outside the European Union. All our servers are located within the EU to ensure compliance with data protection regulations.
11. How to make a complaint?
You may lodge a complaint with the relevant data protection authority:
CNIL
Service des plaintes de la CNIL
3 place de Fontenoy
TSA 80751 75334 Paris Cedex 07
Phone: +33 1 53 73 22 22
12. Review
We may update this Privacy Policy in response to regulatory changes or recommendations by data protection authorities. You will be notified of any significant changes before they take effect.